General Questions about HUG App

1. What is the HUG app?

   • HUG is a safety and well-being app designed to help people stay connected with their loved ones and feel supported wherever they are.

2. Who is the HUG app for?

   • HUG is ideal for anyone who wants to ensure their safety and well-being, including elderly individuals living alone, solo travelers, and those who prefer not to be constantly tracked.

3. How does the HUG app work?

   • HUG allows users to set check-ins and emergency contacts (Huggers), who will be notified if the user misses a check-in or triggers an emergency alert.

4. Is the HUG app free?

   • Yes, the app currently offers a free version that includes essential features. A premium version with additional features is coming soon and will be available for upgrade.

5. Where can I download the HUG app?

   • The HUG app is available for download on the Apple App Store and Google Play Store.

6. Is my data safe with the HUG app?

   • Yes, HUG uses encryption and secure storage to protect user data and ensures privacy is a top priority.

Questions about Free Version

1. What features are included in the free version of the HUG app?

   • The free version includes features like customizable check-ins, emergency alerts, incident history dashboard, and basic notifications.

2. How many Huggers can I add in the free version?

   • You can add up to two Huggers in the free version.

3. Can I upgrade to the premium version later?

   • Yes, the premium version is coming soon, and you will be able to upgrade to it through the app when it becomes available.

Hugger and Hugster Profiles

1. What is a Hugger?

   • A Hugger is someone you trust who will be notified in case you miss a check-in or trigger an emergency alert. They are the ones looking out for you.

2. What is a Hugster?

   • A Hugster is the user of the app who sets up check-ins and has designated Huggers. They are the ones being looked after.

3. Can someone be both a Hugger and a Hugster?

   • Yes, you can be a Hugger for someone else while also being a Hugster yourself.

4. How do I add a Hugger to my profile?

   • Go to the ‘Huggers’ section in the app, enter the contact details of the person you want to add, and send them an invitation to become your Hugger.

5. What happens if a Hugger declines my request?

   • If a Hugger declines your request, they will not be added to your profile, and you can invite someone else.

6. How can I remove a Hugger from my profile?

   • You can remove a Hugger by going to the ‘Huggers’ section and selecting the option to delete the Hugger from your list.

7. What responsibilities does a Hugger have?

   • Huggers should be available to respond to check-in alerts and emergencies, respect the Hugster's privacy, and provide support as needed.

8. What responsibilities does a Hugster have?

   • Hugsters should respect the Hugger's time, not take advantage of their availability, and provide accurate information during emergencies.

Check-ins and Notifications

1. How do check-ins work?

   • You can set specific times for check-ins. If you fail to check in at the set time, your Huggers will be notified.

2. How do I customize my check-in times?

   • Go to the ‘Check-ins’ section, choose your preferred times, and customize them according to your lifestyle.

3. How many check-ins can I set in the free version?

   • You can set up to two check-ins per day in the free version.

4. What happens if I miss a check-in?

   • If you miss a check-in, your Huggers will receive notifications prompting them to check on you.

5. How many notifications will my Huggers receive if I miss a check-in?

   • Huggers will receive up to four nudges, five minutes apart, before the next available Hugger is contacted.

Sending Hugs and Hug Buddy

1. What is the ‘Send a Hug’ feature?

   • The ‘Send a Hug’ feature allows you to send a virtual hug to your Huggers, letting them know you’re thinking of them or need a bit of support.

2. How do I send a Hug?

   • Go to the ‘Send a Hug’ section, select a Hugger, and press the hug icon. They will receive a notification with your message.

3. What is the Hug Buddy?

   • Hug Buddy is the cute, blue, cube-shaped character with arms that represents the app's hug experience. It appears on your screen during check-ins, sending hugs, and when you’re interacting with your Huggers, giving a warm and friendly visual representation of the hug.

4. What does the Hug Buddy do?

   • The Hug Buddy visually represents the hug you’re sending or receiving, providing a comforting and engaging experience. It will also cheer you on during your check-ins and send positive vibes!

5. Can I customize the Hug Buddy?

   • Currently, the Hug Buddy is a standard feature and cannot be customized, but we’re always looking for ways to improve the experience!

Emergency Alerts

1. How do I trigger an emergency alert?

   • Press and hold the help button for three seconds on any screen where it's available.

2. What happens when I trigger an emergency alert?

   • Your Huggers are immediately notified of the emergency.

App Settings and Privacy

1. How do I update my personal information?

   • Go to the ‘Profile’ section and edit your details like name, phone number, and email address.

2. How do I change my notification settings?

   • Go to ‘Settings’ on your phone and customize how and when you receive notifications.

3. Can I delete my account?

   • Yes, if you delete your account, all your personal data and app history will be permanently removed. If you only want to deactivate, just remove all your connections and your check-in settings and log out. The app will be inactive till you start using it again.

Technical Support

1. What should I do if I encounter a bug or issue?

   • You can report technical issues or bugs through the HUG app sending an email to: support@hugtheapp.com

2. How do I contact customer support?

   • You can contact support via email at support@hugapp.com or through the ‘Contact Us’ section on the website.

3. Can I suggest new features?

   1. Yes, we welcome feedback and suggestions! You can submit your ideas through the ‘Contact Us’ section in the app.

   Huggers/Hugster
   

   What is a Hugger/Hugster?
   A Hugger/Hugster is a trusted friend or family member who receives check-ins and alerts from the user and provides support and connection in times of need.

   What's the difference between a Hugger and a Hugster?
   A Hugger is someone who has been invited to support you (receive your check-ins and alerts), while a Hugster is someone who supports you (their Hugger).

   How do I become a Hugger?
   Someone invites you to be their Hugger on the HUG app.

   How do I become a Hugster?
   You invite trusted contacts to be your Huggers, making you their Hugster.

   What happens when I'm invited to be a Hugger?
   You'll receive a notification to download the app (if you haven't already). Once you install and register, you'll automatically see the person who invited you as your Hugster.